Frequently Asked Questions
**Plse clarify your shipping policy
**How can I place an order?
**I left a comment at the gallery site but I did not get a response from you
**How can I place an order?
**How do I know that the items you are selling are authentic?
**My item has a small marking on the interior of the bag. Why?
**Why is it that the items I buy do not come with dustbags, care cards and/or booklets?
**What does the International Warranty for Watches cover?
Q: Please Clarify your shipping policy.
A: Recently the US Postal Service has made quite a dramatic change to their international shipping service policy effective May 14, 2007. Air Parcel Post is no longer offered.
SO here's the latest ordering procedure:
If you are ordering with batch shipping, an insurance coverage of up to US$250 (includes value of content and shipping) will be purchased for the batch, regardless of what the value of the batch is. So, knock on wood, if damage or lost should happen to a batch, I can only claim up to USD250 for the batch of items and I will distribute accordingly, prorated to the value of each individual item lost.
If you want direct shipping, please let me know if you want:
1. Insurance for your item and shipping up to a maxmimum of USD250 and ship with Priority mail service (7 to 10 business days)
2. Insurance for your item up to a maximum of USD250 and ship with Express mail service (3 to 5 business days)
3. Full insurance for your item (plse note that this option is possible but you will be responsible for the extra GST charges, duties and import taxes that will incur at the Spore customs in addition to the full insurance fee purchased for the item).
Due to the limitations of my "business", I'm trying to simplify the entire ordering process and shipping at your receiving end so that you pay the least possible shipping cost with minimum insurance coverage.
Q: I left a comment at the gallery site, but I did not get a response from you.
A: The gallery site is just a tool for me to show the albums, the site does not have a good 2-way communication thread. So if you have questions, plse send them to my email at usbag2bag@gmail.com
Q: How can I place an Order?
A: Email me with these info: Copy the entire title of the item from the gallery including the date of the album and specify the color that you want. Most of the items will have a unique identifier, if they don't, at least I know which album you are referring to and I will communicate with you to clarify on your orders.
Q: How do I know if the items you are selling are authentic?
A: My business is all reference base. I started with just emailing a close friend and from there, my network of shoppers expanded. There is this element I call trust which may diminish down the reference line and I don't expect you to trust me 100%. The only way you can be sure is if when you purchase an item from me and experience the service that I provide and the quality of the items that you get from me. If you need references, I would suggest you go back to the one who introduced you, he/she can probably vouch for my service and if she can't, then go to her introducer and so on.
Q: My bag has a small marking on the interior, why?
A: Many items that purchase are clearance items bought from famous departmental stores such as Nordstrom, Neiman Marcus, Saks etc. To prevent items from being returned to the store again, these departmental stores actually mark their items with codes and these are usually small markings on the inside of the handbag such as the bottom of the interior or the inner side of the pockets of the interior of the bag so that it does not affect the exterior asthetics of the item.
Q: Why is it the items that I purchased did not come with dust bags, care cards and/or booklets?
A: ITEMS MAY OR MAY NOT COME WITH DUST BAGS, CARE CARDS AND BOOKLETS.Plse note that all the high brand items that I get - dust bags, care cards or booklets are not standard inclusions. As I understand from their staff at the outlet, those that come from their warehouse, they would most likely remove them while they are in warehouse. As for items that go directly from their boutique stores to their outlets, they may still have all of these intact. I sell them as it is, so that's the reason why I do not state if they do or do not come with the dust bags, care cards or booklets in the album Item description.
